Age: 7 Years Sex: Female Weight: 1-10 lbs
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October 6th 2005
my fur-mommy and my family
elvis, my pink bed that i loved to get under and spin around like a turtle
Shih-Tzu Royal Canine
stealing other house dogs treats
Dear All Beloved Pet Owners,
I took my Shih-Tzu Londyn Jewels to a Pet Salon for grooming in Stone Oak/San Antonio,TX on Thursday, March 1st at 11:45am with plans to pick her up at 4pm. Instead I received a phone call at 2pm~ with the groomer on the phone in a monotone voice, your dog isnâ€™t breathing right and weâ€™re taking her to your Vet. I nearly jumped through the phone was in total shock and drove over like a mad woman. When I arrived at the Pet Hospital just minutes later, an employee from the groomers was dropping off my Shih-Tzu. She told me and several veterinarian staff; she went to get Londyn out of the â€œcage dryerâ€ put her on the grooming table- she went limp, wet herself and wasnâ€™t breathing right. Then she scurried out on her way just leaving me there hysterical with many more questions. One main question we had~ our puppy looked to be brushed out and she said she hadn't brushed her yet? When our puppy was presented to the Veterinarian Hospital ~ her temperature was only 96 degreeâ€™s, her heart rate was faint and she was fighting for her life (turning blue without oxygen)
The doctor came in and told me she had bruising and hemorrhaging on the inside of her mouth, her lung had collapsed (either her trachea or lung had been punctured /air was escaping) and that she appeared to have suffered some sort of trauma. She died there while I waited alone hysterical! I asked to see Londyn after she died and when they brought her to me her eyes where bug eyed sticking out of her head and her fur was yellowed? She was just 16 months old, our BABY! We are so incredibly devastated that we canâ€™t bare her loss. Weâ€™re not exactly sure what happened to our dog Londyn and are waiting on pathology which generally takes 1 to 7 days from Texas A&M Veterinary Pathobiology. All we know so far is that our puppy suffered a fatal injury and somebody needs to be held accountable. We had just had her in for her annual exam with blood work/shots on 01/09/07; we were given a clean bill of health from our Vet.
We have yet to hear from the Groomer/Owner of the Pet Salon or even receive a sincere apology. Two days later we called; the owner hangs up the phone on us when we call her with questions. She said she doesnâ€™t have time to be harassed by her customers. We just want answers and want to know what happened that day. We took in a vibrant, full of life little puppy that just wanted a bath. What in the world happened?
With all that being said, we now have a Veterinarian bill of $846.81 due which is to be paid by us. When we asked the doctor for an extension on paying he called Texas A&M Veterinary Pathobiology put a stop to the testing until we paid our bill. I can't believe that in the mist of all our confusion and grief the Vet Office would strong arm us into paying this vet bill that we didn't even plan for. I just took my puppy to get a hair cut and I end up with a dead dog, a huge vet bill and no explanation as to what happened?!$&*?
By letting others know of this tragic incident maybe we can stop this from happening to another beloved pet. We have filed a complaint with the BBB, have contacted Animal Cruelty here in San Antonio, TX. (they can't do anything; they usually only investigate living animals) also weâ€™ve contacted an Attorney. We have now become even more upset by the way this has been handled by the owners of the Pet Salon. They are now threatening to file suit against us for warning others about our experience and dog grooming dangers. What's scary is that groomers are not regulated or even licensed and even after the unexplained death of our puppy theyâ€™re not being investigated by anyone. FYI, we wonâ€™t be using grooming services unless we know exactly who it is and we can watch everything.
We have had an out pouring of sweet strangers that we would like to thank that has offered their condolences. We are deeply sadden by the events that have occurred and wish nothing more than to retrace our steps that day when we walked into what we thought to be a loving, caring and happy place where one takes their little doggie to get pretty. Not end up dead! Since, we have heard so many people complain about this particular groomer- I wish someone had warned me. Also, through our investigation on them they just took ownership of this place in November 06â€™.
We want our Baby Londyn Jewels back but know in our hearts that she will forever be paws in heaven. She is terribly missed by all who loved her~
Londyn Jewels 10/06/05 â€“ 03/01/07
We will never know what actually happened that scary day and with the suspicious behavior from the groomer we can only imagine what may have happend that horrible day. I can only warn people of the dangers I have come across just by google search and dog grooming dangers. We cannot bring Londyn back but can certainly try to save a life by sharing our experience in hopes that no one will ever suffer the way we have by being ignorant to what seemed to be a simple thing~ just a hair cut, shampoo and groom. Forever we will love her!
What a nightmare! BTW they told the BBB that we killed our dog by feeding her chicken bones... FYI we don't eat chicken on bones nor would we ever feed our dog chicken. We also have found that others have posted similar stories about this business. Dog owners beware.
Don't let this happen to your fur-baby!
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|March 6th 2007
||More than 6 years!
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March 28th 2007 6:54 pm
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Perspective of a Professional PetStylist
by Chuck Lauritzen, Asst. Director ISCC
The incidence of serious injury or death of any pet within the environment of a petstyling/grooming facility is a very tragic & regrettable event that demands to be in the spotlight of public & professional scrutiny. Let there be no doubt that it is a conscious decision to leave a pet unattended, or to subject a pet to the confines of a cage/crate that is heated by a dryer, or to intermingle pets into groups without constant & rigorous supervision to cope with their unpredictable reactions to one another. There may be explanations for accidental occurrences, but the reputations of professional petstylists/groomers are deteriorating into that of an industry that is replete with incompetence & negligence for which there can be neither excuses nor any acceptable vernacular to dismiss their culpability for the absence of common sense & judicious decisions.
The best safeguard against incompetence & negligence is the due diligence of prudent, conscientious, educated & properly trained petstylists/groomers who adhere to the unwavering protocol that a pet may be unattended for not more than a few minutes & only then if that pet is comfortably & safely secured within a cage/crate, that the use of tools, equipment & techniques will never be excessive, that neither abuse nor neglect nor harsh methods & practices will be tolerated, & the condition of the pet will be continuously evaluated to assure its well being. Pet owners should expect that reputable petstyling/grooming professionals will be forthright with information pertaining to their qualifications & credentials of training, their experience & their efforts to improve their educational & technical skills as well as their attitude & philosophy regarding their love of animals.
Should a petstylist/groomer be reluctant or unwilling to provide pet owners with straightforward answers to their inquiries, then it is incumbent upon the owners to seek another pet salon for the humane care & treatment of their pets who cannot speak for themselves. Owners & their pets deserve protection & redress from any unscrupulous, incompetent & negligent members of the petstylist/grooming industry who pose a threat that may end badly with the sudden loss of a beloved pet & companion.
Petstylists/groomers must be imbued with the character & integrity to be accountable for their actions & the consequences thereof, while also recognizing that their methods & practices demand a critical evaluation of the parameters that will strictly define their continued usage. This prescription is a very subjective interpretation, but it behooves the petstylists/groomers to endorse & adopt the ethical standards that will govern their conduct & behavior to eradicate the preventable injuries & loss of life that have become a blight upon the reputation & public image of the entire petstyling/grooming profession. Should the petstylists/groomers be unable to invoke the uncompromising guidelines by which safe, effective & humane methods & practices become the minimal standard of care, then the intrusion of government regulations & the judiciary system into the daily activities of our businesses & our lives is inevitable.
Petstyling/grooming must be measured not only by the aesthetic, cosmetic & styled appearance of a pet, but also more significantly by the intangible dedication of its practitioners to the humane treatment of their pet clients. While it is presumed that the licensure of petstylists/groomers would improve the level of expertise & the quality of care provided by a totally unregulated profession, it is no more of a panacea against the injury or death of a pet than the licensure of a physician is against malpractice. The repetitive failure of groomers licensure legislation that has been introduced in many states is attributable to the punitive rhetoric & oppressive content that was designed to penalize an entire profession for the transgressions of a minority of offenders who have brought the negative publicity & notoriety upon the innocent majority of petstylists/groomers.
Since there are no mandated prerequisites or any governing authorities to impose sanctions upon professional misconduct within the petstyling/grooming industry, the unsuspecting owners & their pets venture into harm’s way if the owner’s choice of a pet salon happens to be that of someone who has neither the education nor the experience to compare to the qualified petstylists/groomers who have devoted their careers to improving & maintaining the health, well being & appearance of their pet clients.
Petstyling/grooming professionals have been striving to oversee & elevate the performance & standard of care of their industry through their membership, support & active participation within several organizations whose mission & purpose it is to advance the educational & technical acumen of professional petstylists/groomers via advanced continuing education courses, seminars & voluntary testing/certification of their academic, artistic & practical skills that will directly benefit the pet clientele they have chosen to serve. The most notable among these are The International Society of Canine Cosmetologists (ISCC), based in Garland, TX; The National Dog Groomers Association of America (NDGAA), based in Clark, PA; & International Professional Groomers (IPG), based in Elk Grove, IL. While these organizations dictate differing degrees of compliance & achievement, The International Society of Canine Cosmetologists (ISCC) has unquestionably the most stringent & comprehensive criterion to attain their multi-faceted certifications that culminate in the status of Master Pet Stylist, Meritus.
The petstyling/grooming industry bears an intrinsic responsibility to the memory of Murphy & Binky & Phoebe & Toby & to all of the innocent pets entrusted to our care to ensure that our impeccable professional conduct is so beyond reproach as to leave no uncertainty that our pet clients will be returned safely to their owner’s embrace.
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