Toto's Diary

Problems with pictures

January 15th 2013 5:20 pm
[ View A Comments (13) ]

Mommy tried to add some pictures and she could not add any, guess I am only allowed to have 20 pictures. We have a plus membership. I wonder what happened to the 200. Even if you add up all our pictures we do not have 200 total. If we did not get 30 free Zealies we would stop the Plus membership.

 
Barked by: Flicka ~ CGC (Dogster Member)

January 15th 2013 at 9:47 pm

I know to have been having problems with pics.. Please write to HQ again... and KEEP writing to them. You are allowed 200 pics on each personal page with a PLUS membership.

Please contact HQ again till you get this fixed.. also go note it in the All Paws Bulletin group

ALL PAWS BULLETIN Group

in the BOLO thread...
Barked by: ✨ Whitley ✨ (Dogster Member)

January 15th 2013 at 9:59 pm

It should be 200 pictures per page.
Barked by: Angel Petey- In Loving Memory (Dogster Member)

January 16th 2013 at 3:16 am

yep, loads of problems around here lately!!!
Barked by: Sandy (aka Thumper) (Dogster Member)

January 16th 2013 at 4:46 am

Hound them like a dog til they get it fixed BOL
Barked by: Toto (Dogster Member)

January 16th 2013 at 3:32 pm

We are getting are Zealies, but every time we add pictures we get a message we have to remove a picture to add more. Right now all the members of the family has around 20. I was able to add one tonight and my total is now 21. We sent another message to HQ yesterday. Still have not heard back from them.
Barked by: Flicka ~ CGC (Dogster Member)

January 16th 2013 at 5:25 pm

Toto.. I see you havent gone and put a report in the HQ group I put the link to above.

It would be a good idea to.

There was a phase when HQ also werent getting emails ! Not saying that is happening again.. but its worth reporting the issue in the group they set up a long time back.

Are you using the Contact form or email ?

Try both.. email is

dogsters@dogster.com

and

support@dogster.com

and Lori Malm at

lmalm@saymedia.com

Replies can take 72 hours..
Barked by: Toto (Dogster Member)

January 16th 2013 at 5:48 pm

We have contacted them many time and it has been more than 72 hours since we first reported the problem when we cold not add pictures last Wednesday to Abbie's page without removing pictures. At least one week and and not one word from them. I did select that I wanted a message from them. Guess they do not care.
Barked by: Toto (Dogster Member)

January 16th 2013 at 5:51 pm

We have used the e-mail last week and still nobody contacts us.
Barked by: Flicka ~ CGC (Dogster Member)

January 16th 2013 at 5:58 pm

KEEP sending them.. they may not be getting them.!!

Please go to that group as well report it there.. that is what the group it there for.

There are TWO people running the entire Community.. just 2...

Please keep trying.. and use the lmalm addy as well.
Barked by: Toto (Dogster Member)

January 16th 2013 at 6:04 pm

Which thread should I use to post the problem?
Barked by: Flicka ~ CGC (Dogster Member)

January 16th 2013 at 7:04 pm

I think I said in the first post above

in the BOLO thread...

Be On The Lookout Thread.

It cant hurt to post there the way i see it.

Also say you have sent repeated emails for over a week and had no answer as yet. I know for a time a while back they werent getting some... you can add that ...
Barked by: Toto (Dogster Member)

January 16th 2013 at 7:28 pm

We finally heard from them, hopefully they can figure out the problem.
Barked by: Flicka ~ CGC (Dogster Member)

January 16th 2013 at 7:30 pm

Yayyyyyyyyyyyy !!

Least you have contact now and can dgo from there !

 

Toto


 

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