Quiz time! You take your dog to the groomer. Which do you expect her to come back with?
A) Shorter hair/fur.
B) A shorter tail.
C) A shorter ear.
Unfortunately, the answer for at least a couple of customers of the Petco store in Kaneohe, Hawaii, has been any combination of the above.
When Gladys Kapuwai picked up her Pomeranian-Maltese mix, Dodo, from the store after a routine grooming session, everything seemed normal. But two days later, she says she noticed the dog’s ear was dry and felt odd. She took Dodo to the vet, who discovered that the dog’s ear had been chopped off, and glued back on.
“I couldn’t believe what they did. I started crying, because this is my baby,” said Kapuwai. She says the vet told her that if Kapuwai had known about the problem and been able to take Dodo in quickly, her ear may have been salvaged.
I guess the groomer thought this little “oops” would go unnoticed. But Kapuwai not only noticed, she found an attorney to help her sue Petco. And get this: The attorney, David Green, owns a dog who returned home after a visit to this groomer with bleeding nails and the tip of his tail cut off.
Sometimes nails get cut too deeply and the quick bleeds like mad, so that’s not that horrendous by itself, I suppose. But the tail thing? Um, that’s just not okay.
For Green’s complaint, Petco offered a free grooming. “I guess they wanted to take off other body parts.” Green joked. He is suing on behalf of his wife and Kapuwai.
Kapuwai hopes the suit will make Petco realize how important it is to have good groomers, and to train them better. It’s too late for Dodo to get her ear back, but the suit may prevent other owners from walking out and leaving bits of body parts in dog fur on the floor.