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PetSmart PetsHotel Review: Services, Prices, User Ratings & FAQ (2024 Update)

Written by: Nicole Cosgrove

Last Updated on May 29, 2024 by Dogster Team

PetSmart PetsHotel - Featured Image

PetSmart PetsHotel Review: Services, Prices, User Ratings & FAQ (2024 Update)

Our Final Verdict

We give PetSmart PetsHotel a rating of 4 out of 5 stars.

Quality: 5/5
Availability: 4.5/5
Safety: 4.5/5
Value: 4.5/5


What Is PetSmart PetsHotel? How Does It Work?

PetSmart is a well-known and trusted chain of pet stores, with around 1,500 locations. It’s accessible to many people, and PetSmart has reached out to a new clientele by adding boarding facilities to certain stores. There are over 70 PetSmart PetsHotels, so there is one within driving distance of most areas.

Finding a pet sitter can be challenging, and boarding your pet at the vet’s office can be stressful if your pet isn’t a fan of the vet. By opening this option to people, PetSmart has made finding a safe, reliable place to board your pet more manageable.

It is easy to check availability and book with a PetSmart PetsHotel. You can find the closest location, check availability, and make reservations through the PetSmart website. Your pet is guaranteed access to veterinary care around the clock during any stay, along with potty breaks or litter boxes, staff interaction, a climate-controlled space, and a species-specific ventilation system. Your nervous dog won’t have cat smell blowing right in their face!

The PetSmart PetsHotel doesn’t allow any outdoor time in order to keep pets safe and prevent escapes. It has specially designated indoor potty areas with pheromone diffusers that let your dog know that it is okay to potty in that area. This does somewhat limit the amount of exercise that your dog can get while you’re away, but PetsHotel does offer large boarding, play, and indoor potty areas that enable your dog to stretch their legs. Cats are also guaranteed safe indoor play.

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PetSmart PetsHotel — A Quick Look

  • Over 70 locations available
  • Easy to find stores, check availability, and book online
  • Guaranteed access to veterinary care 24/7
  • Potty breaks and staff interaction are included in the basic fees
  • All spaces are climate-controlled
  • Species-specific ventilation systems
  • Not available at all PetSmart locations
  • No outdoor time for pets

PetSmart PetsHotel Pricing

The prices at the PetsHotel vary depending on the suite you choose, the size and number of pets, whether you’re boarding a cat or dog, and what add-ons you select. Overnight stays start at $15 per night and can cost up to $41 per night. However, it should be noted that costs also differ among states, so you should check the PetSmart Hotel website directly for price confirmation.

You can also add spa packages, group or one-on-one playtime, and a larger, more premium kennel, which means you may end up spending more. The listed prices are per pet, meaning additional animals will cost extra. If your pets can stay in a large open room together, you may be able to save a bit of money.

What to Expect From PetSmart PetsHotel

PetSmart PetsHotel has vaccine requirements, including the requirement that all vaccines be administered at least 48 hours before your pet’s stay at the hotel. All dogs must be up to date on canine distemper, parvovirus, parainfluenza, Bordetella, canine influenza, and rabies vaccines. An up-to-date leptospirosis vaccine is recommended for dogs but not required. Cats must be up to date on feline viral rhinotracheitis (FVR), calicivirus, panleukopenia, and rabies vaccines.

Pets should also be up to date on flea and tick treatments. Any pet showing signs of these parasites will be turned away from staying at the PetSmart PetsHotel. Pets must be at least 4 months of age and will not be permitted younger than this for their safety and the safety of other animals in the hotel.

When planning a stay at the PetSmart PetsHotel, it is important to know what to bring. If your pet takes any medication, you need to bring this in its original, labeled container. The staff will not accept unlabeled medications or ones that are no longer in the original container. PetSmart recommends that you bring your pet’s food from home to prevent stomach upset, but this is not required. You may be charged extra if it uses in-house food. Bedding and toys are optional. If you do not bring bedding and toys for your dog, safe bedding will be provided, and some packages include access to specific toys.

PetSmart PetsHotel Info

  • Offers multiple packages to fit most budgets
  • Requires pets to be up to date on vaccines before the stay
  • Requires pets to be free of fleas and ticks
  • Doesn’t accept pets younger than 4 months
  • Can administer medications from their original, labeled containers only
  • Recommends bringing your pet’s food from home
  • Additional fees apply when the PetsHotel uses its in-house food
  • Provides bedding at no additional charge if you don’t bring your own
  • Some toys are included in certain boarding packages

Packages for Every Budget

Boarding your pets can get expensive quickly, but PetSmart PetsHotels offers packages to fit most budgets. Starting at just $15 for an overnight stay and offering Afterpay payment options, there is something that will fit almost any budget if you need to leave your pet while you go out of town. Most small business boarding facilities and vet clinics cannot offer payment plans, so PetSmart has an advantage over these businesses through its partnership with Afterpay.

Multiple Locations

Since PetSmart PetsHotel has over 70 locations available, it is a viable boarding option for many people. There may be small differences between locations, but all the boarding facilities have similar setups, and all guarantee species-specific ventilation and indoor play areas, as well as access to a veterinarian around the clock if needed.

Safety Considerations

One of the great things about PetSmart PetsHotels is the dedication to your pet’s safety. Requiring vaccine records and refusing pets that are too young or have visible parasites can help keep the other animals in the facility safe.

It does offer group playtime, but only with certain packages. You can choose if you want your dog to have group playtime or one-on-one time with a staff member. This can keep reactive dogs entertained while keeping everyone safe and stress-free.

Is PetSmart PetsHotel a Good Value?

The PetSmart PetsHotel is a fantastic value for many people. It offers affordable packages with payment plans and lots of special add-ons to keep your pet feeling safe and happy while you’re away. Since it can offer payment plans, this is a more affordable option for many people than other boarding facilities and pet sitters. Without add-ons, your pet still has access to everything to meet their basic needs, stay comfortable and safe, and keep entertained and stress-free.


FAQ: PetSmart PetsHotel Services, Prices & User Ratings

Are vaccines required at the PetSmart PetsHotel?

Yes! The full list of required and recommended vaccines is available on the PetSmart website. Vaccines must be administered at least 48 hours before boarding at the PetsHotel.

What happens if my pet gets sick or has an emergency?

The PetsHotel offers 24/7 staffing and access to an on-call veterinarian. If your pet becomes ill or experiences any emergency during the stay, the PetsHotel will reach out to you. When you fill out your paperwork, you agree to allow PetSmart to seek veterinary care for your pet if they are unable to reach you in the event of an emergency.

Can my pets stay together?

It depends. If you are boarding two dogs or two cats, there are options that can allow them to be together. Dogs can be kept in a large boarding space, allowing them to stay together without feeling crowded. Cats may be kept in two suites with open space between them that enables your cats to be together if they choose to be. Pets that aren’t getting along will be separated, though. Cats and dogs cannot be kept together during the stay.


What the Users Say

We checked out what people are saying about PetSmart Pets Hotels and found a ton of great feedback from people who are beyond satisfied with the care their pets received during their stay. Some users praise the cleanliness of their local PetsHotel, while others are thrilled with the package options available to ensure the comfort of their pets. People also report their satisfaction with the care and affection that many employees show toward the animals at the hotel.

Unfortunately, the same people don’t work at every PetSmart PetsHotel, so the experience is variable based on the location and people working at the time of the stay. Some people have reported issues with employees seeming distracted or not keeping things as neat, tidy, and supervised as they should be. This does not seem to be the general experience that most people have, though.



The PetSmart PetsHotels are wonderful boarding options for people who have nearby locations. The payment plans and available packages mean you can customize your pet’s stay to suit your budget and your pet’s needs. There are options available that allow your dogs or cats to spend time together while you’re away, as well as group play options for dogs and the option for one-on-one time with staff. Bedding, toys, and food can be brought from home or provided by the hotel, though you may pay extra if you don’t bring your own food.

See also:

Featured Image Credit: nadisja, Shutterstock

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