VCA Misner Holley Animal Hospital

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based on 3 ratings

1545 W Devon Ave
Chicago, IL 60660
(773) 888-4226

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Categories [ edit ]
Veterinarians & Specialists

Attributes [ edit ]
Internal medicine:  YesOpthalmology:  Yes
Allergy:  YesDentistry:  Yes
Geriatric medicine:  Yes

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2posted: November 27th, 2007

not a fan

We've seen a different vet every time we go in. They try and sell us services that we don't need. It's expensive, too. One thing to note, however, they have 1/2 price vaccinations on Thursdays. It's convienent for us, so we've ended up here, but I don't think it will be our vet long-term.

1 pet found this review helpful


2posted: October 30th, 2007

Not worth the horrible customer service

What I discovered is this: Vet care is never cheap. No matter where you go, you will cringe at your final bill for a check-up and shots. So why not actually get decent care for your furry friend in exchange... and how about good treatment for yourself as well (after all... you are signing the check, yes?) My family has been using Misener Holly for about 23 years now, and I think our time with them has finally come to an end. They have earned 2 stars because in those 23 years, you are bound to have a good experience here and there. Let's start from the beginning. When you walk in, the women that greet you always have bad attitudes. There is one exception, but she's not always there, so 90 percent of the time you will be dealing with some frigid bitch the first 15 min of your stay and when you leave and pay. As I learned tonight, they no longer take walk-ins, so it's actually very necessary to have an appointment. Either way, they are never running on time, so you'll still wait. The waiting room is dark, but always very clean, so no complaints there. The vets have obviously come and gone over the years... and if they haven't, I still see a different one every time... and with 3 dogs and a cat, that's a lot of vets to be dealing with (and re-explaining histories to). I have not had any huge let-downs as far as the care, with the exception of one woman a few years back who ran a q-tip so far into my cat's ear he started crying and bleeding. Other than that, we have only dealt with some in-experienced vet-techs that could learn to use steady hand while drawing blood. The main let-down at this place is by far their customer service. If it wasn't for the attitude of everyone that works there, they would probably be getting 4 stars from me... and keeping my business that amounts to thousands of dollars each year... not to mention the referrals I will no longer be giving out. Tonight was by far the straw that broke the camels back if you will. My aunts dog (she has also been going there for 20+ years) had a horrible allergic reaction to some type of bite and swelled up and broke out in hives. We called Misener to ask what time they would be open until and tell them we were bringing the dog in. The girl on the phone said as long as we got there before 7 they could see her, although she may have to wait. We said OK and my aunt ran the dog over there. Only for the receptionist to tell her that they don't take walk-ins any more and wouldn't see her at all... even with the dog they have been treating since he was born sitting there covered in bites and hives.

1 pet found this review helpful


2edited: April 14th, 2009

Went downhill since VCA took over

Misener Holley is now called VCA Misener Holley Animal Hospital. Our family went to them for over 20 years, but we found the service went downhill in the last few years and especially since they were bought by VCA. Even before they were VCA though, we had problems with them. It was so convenient and there were a few vets I really liked so we stayed. For example they always made us wait 45 min to 1 hour before taking us in even if we had arrived on time/early for an appointment. Once, I brought a ferret in as a walk-in/emergency because he was acting very sick, and they told us we'd have to wait after barely glancing at the ferret. When we went to sit down in the waiting room, another ferret owner who was waiting for their appointment took one look at my ferret and immediately went to the front desk and told them to take us first (because of how sick he was.) The ferret ended up being put on oxygen! A lot of vets left in the past 5 years or so and it seemed like almost every time we visited we had to pick a new vet. Due to these issues we ended up switching and instead we followed one of the vets who used to work there to her new clinic (TLC First Animal Hospital), where we are now very happy.

posted: February 5th, 2007

1 pet found this review helpful


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