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Dogster Lifestyle, News & Entertainment > Marilyn Muttroe-a word of caution

Bessie

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Barked: Sat Feb 27, '10 5:35pm PST 
Glad it's helpful. I too appreciate feedback for businesses. Too bad there's not a more centralized place to find this stuff.
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» There has since been 9 posts. Last posting by , Jun 3 5:16 pm

Dogster Lifestyle, News & Entertainment > Marilyn Muttroe-a word of caution
Bessie

Shove Over
 
 
Barked: Mon Feb 22, '10 8:41am PST 
I just wanted to advise folks to order from this online boutique with caution. I had a lousy experience that has finally concluded after five weeks and only with Paypal's intervention. I probably wouldn't have bothered to post, only a quick Google search shows that at least one other customer has had a similar experience. In short, they failed to fulfill my order and supplied inadequate information about what was going on.

I think that as long as the boutique has your item in stock, things probably go smoothly, but when they do not, it takes a long time to resolve the problem. They don't seem to have adequate systems in place to recognize that an item is not available and act accordingly.

A couple of weeks after I first placed order I checked in and was told my item would be shipped that week. Another week and a half later I demanded that my order be shipped or my money refunded that day. I never heard from the seller again. I still don't know why I never received the item I ordered, but fast forward two more weeks and Paypal did recover the money, though there was never a response from the seller to my complaint.

It probably wouldn't have been so bad if the item I ordered had not been a coat and this had not been an extremely cold and snowy month. Order at your own risk.
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» There has since been 13 posts. Last posting by , Jun 3 5:16 pm

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