Japanese Chin scratches under eyes and has become Bloody HELP!!!

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Zoey Doe- D'Aunoy

Barked: Mon Sep 17, '12 7:06am PST 
My Japanese Chin scratches the area under her eyes and it has become bloody at times. My Vet has said to put Neosporin on the area but I don't feel like this works. I've noticed that when I leave the house she scratches the area even more. Has anyone had this problem before and what have they done?