|Barked: Sun Feb 17, '13 6:41pm PST |
|Most of the reps that come into my store are great, but our local Canidae rep is obnoxious! Push push push nag nag nag and let's rearrange the entire store so MY food had a better spot! He's so annoying to the other managers in my chain that I decided not to carry the food in my store so I wouldn't have to put up with him! We have plenty of other high-end options whose reps are great pals with all of the managers in my chain.
I also dropped Nutro almost entirely becuse of rep issues. Our former Nutro rep used to come by every two weeks with a box of cookies for the staff and coupons/brochures/whatnot for the customers. He'd hang out for half an hour chatting with the staff, checking out the product, and making sure everything was in order. I carried a lot more Nutro than I really wanted to just because he was awesome. He was laid off a couple of years ago and our new Nutro rep has come into my store exactly ONCE. In two years. I dumped Nutro Max, Nutro Ultra, and all of the canned food and I just carry a tiny amount of Natural Choice, which I also plan to dump eventually.
The point of my ramble was that sales reps can really make or break a food, and the retailer is often just as annoyed by the obnoxious reps as the customer.
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