December 11th 2011 2:24 am
[ Leave A Comment | 3 people already have ]
So sorry we haven't been in touch. Mom said to tell you. All last year, she was planning on her trip to go to WSPA's Sancuracy and we had a massive power outage. All airports shut down.
When she finally got us to kennel, and was packing- she thought to call airline- British Airways- had printed out ticket and boarding pass- had an hour and 1/2, to make sure (power just barely came back), and the person at B.A, said- sorry, you should already be ON THE PLANE. Mom said: "What"? I have time-
no go- B.A. took her right off, and kept all the money from the flight- refunded fees and taxes. Nothing.
So Mom Tweeted BOOOO British Airways, taking advantage of a disabled veteran, and it was a charity trip, for animals! BOOO!
Well, Guess what, they responded on twitter. Huh . Guess they don't want a bad name.
Sorry to go on. Mom was so depressed, she coulden't write, or even check email for a month!. Make that 2 months!
Take care all pals, we love you, and tailwags to all.
Love, The Vinstmeister
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I have consistently refused to ever use BA for many many years because of their arrogant ignorance... this just reinforces it.
Thanks, Flicka. My Mum is ready to do battle with B.A.- reason she booked it is because it was a non- stop flight from San Diego to London and back. She considered others, but, so many flight changes. But- so what. You're right as to B.A.s arrogance cancelling Mom's flight just like that! GRRRRR.
Thanks for the hugs and so much more with our pages when they went blank! You are a good doggie pal.
Mom said she'd pawmail you for suggestions.
Thanks again, Flicka
Complaint formally filed. Response from British Airways: "We are looking into your case". Good, good. Waiting another day- been a few- then- BANZI! Mom will twitter, go to better business breau, anywhere, and back to Twitter.
How else to get the word out?, I barked.
Thanks, Flicka. For helping my Mom.