December 11th 2011 2:24 am
[ Leave A Comment | 3 people already have ]

So sorry we haven't been in touch. Mom said to tell you. All last year, she was planning on her trip to go to WSPA's Sancuracy and we had a massive power outage. All airports shut down.
When she finally got us to kennel, and was packing- she thought to call airline- British Airways- had printed out ticket and boarding pass- had an hour and 1/2, to make sure (power just barely came back), and the person at B.A, said- sorry, you should already be ON THE PLANE. Mom said: "What"? I have time-
no go- B.A. took her right off, and kept all the money from the flight- refunded fees and taxes. Nothing.
So Mom Tweeted BOOOO British Airways, taking advantage of a disabled veteran, and it was a charity trip, for animals! BOOO!
Well, Guess what, they responded on twitter. Huh . Guess they don't want a bad name.
We'll see.
Sorry to go on. Mom was so depressed, she coulden't write, or even check email for a month!. Make that 2 months!
Take care all pals, we love you, and tailwags to all.
Love, The Vinstmeister

Barked by: Flicka ... CGC (Dogster Member)

December 11th 2011 at 3:33 pm

I have consistently refused to ever use BA for many many years because of their arrogant ignorance... this just reinforces it.

HUGSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

Barked by: Vinnie (Dogster Member)

December 12th 2011 at 10:40 pm

Thanks, Flicka. My Mum is ready to do battle with B.A.- reason she booked it is because it was a non- stop flight from San Diego to London and back. She considered others, but, so many flight changes. But- so what. You're right as to B.A.s arrogance cancelling Mom's flight just like that! GRRRRR.
Thanks for the hugs and so much more with our pages when they went blank! You are a good doggie pal.
Mom said she'd pawmail you for suggestions.
Thanks again, Flicka
Love, Vinnie

Barked by: Vinnie (Dogster Member)

December 21st 2011 at 11:53 pm

Complaint formally filed. Response from British Airways: "We are looking into your case". Good, good. Waiting another day- been a few- then- BANZI! Mom will twitter, go to better business breau, anywhere, and back to Twitter.
How else to get the word out?, I barked.
Thanks, Flicka. For helping my Mom.