Bow Wow Bungalow
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based on 4 ratings
|Webcams installed:||Yes||Small dog area:||Yes|
|Puppy area:||Yes||Transportation & pick up:||Yes|
|Outdoor play area:||Yes||Veterinary supervision:||No|
|Private boarding:||Yes||Play area available:||Yes|
|Outdoor area available:||Yes||24 hour supervised care:||Yes|
|Veterinary supervision:||Yes||Vaccine restrictions:||Yes|
|Certified by Pet Care Services Association:||Yes|
|Frequency of walks:||As scheduled|
|Rooms vs kennels:||Unknown|
“The Best Doggy Daycare & Boarding Facility in the Burbank Area!! ”
Bow Wow Bungalow - POOR
I have a rescue and he is sensitive - I mentioned this to the staff and they seemed very accommodating and able to care for my dog. He has been boarded before and stayed with many friends - no problems. I mentioned that he needs a lot of attention, a close eye as he gets into new things, and most of all he needs to stay on his food schedule as he has a sensitive tummy. I provided the food, measurements and schedule. Two nights at Bow Wow Bungalow and he came home without an appetite, loose stool, and vomit. Worse, he got up in the middle of the night and went all over the place......he is so well trained and such behavior is not like him. I called BWB and they said, "we can't keep an eye on every dog" and "we had over 30 dogs here this weekend." Both comments were off putting as I paid $65 per night to keep him in a safe, fun, and well staffed place. Overall, my messages today were not returned, the staff was not knowledgeable and worse they didn’t even apologize or sympathize with what I went through today. In the end, I get that my dog is my responsibility so I should have done a bit more research on this place. However, $130 for boarding and $274 for vet fees.....BWB will not get business from me again and I will certainly tell all my dog owner friends, vet, groomer, etc about BWB. POOR management, poor service and poor care. In the end, my pet suffered the most and is miserable today.
Bow Wow's Overrated.
Bow Wow Bungalow has a great area for the dogs...and that's about it. Staff is cold and impersonal. Since I've been going there, price has gone from $55 a day, to $60 a day, to $65 a day...over about 18 months. They're nickel-and-dime specialists. I walked out of there over Thanksgiving with a $10 "holiday fee" added to a $5 "Thanksgiving fee". When I mentioned it sounds like a double charge, I was told -- coldly -- to read it in the agreement. Today I was just charged $5 for a "card declined" fee...and as she's explaining it to me, she says something along the lines of, "it happens. People go out of town, and the bank sees charges wherever you went, and they see us charging your card in Burbank, and it declines." Which was my case. When I told her that, and asked the fee be waived, it didn't matter. "You're free to take your dog elsewhere," was her follow up. When I asked the owner about this outside the kennel, she said it was "what the bank charges us." Funny...I've had merchant accounts for almost a decade, and that's never the case with my businesses. Not one time.
Sasha goes here at least once a week and gets boarded here. Love that it is mostly outside with lots of toys, tunnels, and water to play !