***Life As A Simple Dog In A Complicated World***

Nutro Products * ConsumerAffairs * FDA

April 23rd 2009 10:14 am
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Hey Pup Pals,

Just wanted to get some facts straight about the information being posted on consumer affairs as well as answer some questions being asked!
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Question: Are NUTRO® products safe?

Answer: Yes. All NUTRO® products are safe and conform to the standards set by the U.S. Food and Drug Administration (FDA), the U.S Department of Agriculture (USDA) and the Association of American Feed Control Officials (AAFCO).
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Question: Why are NUTRO® quality assurance & recall facts being addressed?

Answer: We have received recent isolated reports of inaccurate information posted online regarding the quality and safety of NUTRO® pet foods products. Many blogs and Internet sites can be a repository for misinformation and hearsay regarding many topics.
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Question: What measures does Nutro™ undertake to ensure the safety of its products?

Answer: NUTRO® products undergo rigorous quality assurance testing beginning with raw ingredients and ending with testing finished products. This includes testing to confirm that no melamine, mold toxins, or pathogenic bacteria are detected in any NUTRO® pet foods.

While consumer concerns about NUTRO® product quality are rare, we take every complaint seriously. When we learn of an issue, we work with consumers to obtain information and request that samples of any product in question be submitted for testing at an independent facility. An in-depth review is performed to determine if an issue does exist.
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Question: Are the examples found on ConsumerAffairs.com of dogs eating NUTRO® products and experience health issues true?

Answer: Thank you for your interest in getting Nutro Products quality assurance & recall facts. ConsumerAffairs.com is a self-described “independent Web-based consumer news and resource center,” not affiliated with the U.S. Consumer Product Safety Commission or Consumer Reports.

ConsumerAffairs.com posted an August 6 update to their June 23 posting regarding Nutro pet foods. The most notable information in the posting, and the subject of its title, "Expert Finds Unexplained Pet Deaths 'Not Consistent,'" are the findings of Dr. Steven Hansen, a veterinary toxicologist at the ASPCA. Dr. Hansen conducted an in-depth review of the complaints against Nutro Products and concluded that the complaints appear to be random, non-pet food related health issues.

Every NUTRO® product that was analyzed in relation to the June 23 posting on ConsumerAffairs.com has been shown to be safe. It should be noted that in some of these cases, outside sources have provided clear verification that NUTRO® products were NOT the cause of any pet health issues. In others, Nutro Products has taken active steps to address pet owners' concerns and determine the cause of pet health issues. We've either spoken with or left multiple messages for all of the consumers cited in the June 23 posting. Our findings agree with Dr. Hansen’s; there is nothing that indicates that these pet health issues were caused by NUTRO® pet foods.

There are other elements to the August 6, 2008 Consumer Affairs’ post which, as with previous postings on the site, attempt to raise doubt concerning the safety of NUTRO® products. While consumer concerns about NUTRO® product quality are rare, we take every complaint seriously. When we learn of an issue we work with consumers to obtain information and request that samples of any product in question be submitted for testing at an independent facility. An in-depth review is performed to determine if an issue does exist. Consumers with questions or concerns about NUTRO® products are encouraged to contact our Consumer Services Department at 1-800-833-5330.

All of our products are safe and conform to the standards set by the U.S. Food and Drug Administration (FDA), the U.S Department of Agriculture (USDA) and the Association of American Feed Control Officials (AAFCO). NUTRO® products undergo rigorous quality assurance testing beginning with raw ingredients and ending with testing finished products. This includes testing to confirm that no melamine, mold toxins, or pathogenic bacteria are detected in any NUTRO® pet foods.
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Question: Are the claims made on ConsumerAffairs.com about a NUTRO® FDA investigation and dogs eating Nutro and experiencing health issues true?

Answer: On April 20, ConsumerAffairs.com posted a story claiming that the U.S. Food and Drug Administration (FDA) has an ongoing investigation into NUTRO® pet food. This is not true. We have confirmed with the FDA’s division responsible for regulating pet food, the Center for Veterinary Medicine, that there is no current or ongoing investigation of Nutro Products, Inc.

We want to assure our consumers, associates, retailers, and all those who feed NUTRO® products to their pets that our products are safe and conform to the standards set by the U.S. Food and Drug Administration, the U.S Department of Agriculture and the Association of American Feed Control Officials. All NUTRO® products undergo rigorous quality assurance testing beginning with raw ingredients and ending with testing finished products. This includes testing to confirm that no melamine, mold toxins, or pathogenic bacteria are detected in any NUTRO® pet foods.

For the past year, ConsumerAffairs.com, an “independent Web-based consumer news and resource center,” not affiliated with the U.S. Consumer Product Safety Commission or Consumer Reports, has been selectively posting consumer complaints and authoring its own statements that draw false links between isolated instances of illness and death among pets, and the consumption of NUTRO® pet food products.

In February of 2009, a ConsumerAffairs.com posting alleged that a class action lawsuit against Nutro Products in relation to pet health issues was being researched by a law firm. We have not received notification of a class action lawsuit against Nutro Products.

In June of 2008, ConsumerAffairs.com falsely claimed that NUTRO® pet foods may have been the cause of pet health issues in a number of specific cases. In an August 2008 update to that posting, ConsumerAffairs.com reported that ASCPA veterinary toxicologist, Dr. Steven Hansen, concluded after an in depth review that the complaints appear to be random, non-pet food related health issues.

While consumer concerns about NUTRO® product quality are rare, we take every complaint seriously. When we learn of an issue, we work with consumers to obtain information and request that samples of any product in question be submitted for testing at an independent facility. An in-depth review is performed to determine if an issue does exist. Consumers with questions or concerns about NUTRO® products are encouraged to contact our Consumer Services Department at 1-800-833-5330.

Nutro Products, Inc. remains committed to the quality, safety and performance of all our pet food brands. As we have for over 80 years, we strive to deliver the finest natural products to our customers and their pets.
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Hope this gets the facts straight! Nutro is not being investigated by the FDA & is tested for quality assurance to assure that is safe for you and your pet!


http://www.wxyz.com/news/local/story/FDA-No-Invest igation-into-NUTRO-Pet-Food/hOoE48nKOkORqDNodwN3EQ.cspx

 
 

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