May 31st 2010 10:02 am
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Smitty was finally the lucky recipient of 3 shirts on Saturday, May 29th--two Hawaiian (one fits perfectly, the other is not good because it's too tight around the armpits, and the safe return of his "STUD" shirt.) Angela finally did the "honorable" thing and returned all of these shirts to Smitty with also a refund of $20 for the four month duration that we had to endure to wait for them.

Angela still thinks it's my fault for not realizing she was in a car accident. First, I live in FL and she's in CA. Her accident did not make national news so there was no way for me to learn of it. Second, I am not a mind reader! Third, Angela or her daughter should have taken one minute to notify me shortly after the accident occurred and I most certainly would have taken that into consideration about why the work did not get completed on Smitty's shirts.

I tried to send Angela a "thank you" for the return of shirts and money and to extend her well wishes in recuperation from her accident, but she chose to discontinue her personal e-mail and removed her pets from Smitty's profile. I am finally pleased with the end result and wish her a speedy recovery.

One thing that still amazes me about the entire situation is Angela through her daughter didn't have the foresight to even extend an apology. That would have been the professional thing to do. Customers do not need to go through the anguish I experienced.

Smitty is pleased too with the end results and he will be willing to model his shirts when I take some photos of him this week. He is no worse for the wear! I just wanted to do something special for my baby and didn't realize what a horrendous state-of-affairs that we would have to go through to accomplish it. I guess the motto: "Buyer beware" is still relevant to this situation! Smitty says: "Ruff Ruff!" He knew we were in for a "rough" time!