The only good thing about this story is that the manager apologized and I suspect that guard service will learn a thing or two about service dogs.
Thanks to The Scotsman for this article.
Blind shopper told to leave guide dog outside
A BLIND woman hit out today after being told she would have to leave a city supermarket unless she tied her guide dog up outside.
Georgina Liddle, 44, was stunned when a security guard ordered the dog out of the Londis store on Niddrie Mains Road, Craigmillar.
She said he refused to back down or let her speak to the manager even when she explained that it was a guide dog.
The store has a sign on its front door saying no dogs are allowed except guide dogs.
Ms Liddle, who works on the production line at the nearby Blindcraft factory, had visited the store the day before with her dog Tamara without any problems.
The manager of the store today offered Ms Liddle a full apology and pledged to investigate the incident further.
Ms Liddle, of Peffer Place, Craigmillar, has been partially blind since birth. She has no sight in her left eye and hardly any vision beyond blurry shapes in her right eye.
She has had guide dog Tamara for the last six years.
“I can’t find anything without her, and so I was just amazed when this security guard asked me to tie her up outside,” she said.
“It has happened to me in the past at other shops. I don’t know why it is that people can’t understand what we need guide dogs for. I wouldn’t be able to find anything in the shop without Tamara, but this guy kept insisting she wasn’t allowed.
“I was a bit upset that no-one else stepped in to help. It sounded as if there were quite a few people in the store at the time.”
Allan Carmouch, the store manager, apologised in person to Ms Liddle for what he said was inexcusable behaviour.
“When I was told about this I was shocked as allowing guide dogs into the store is part of the basic training for staff here,” he said.