|Barked: Mon Oct 6, '08 7:58am PST |
|Dogtopia, a grooming service in Tyson's Corner VA promises their customers, that after a day of grooming services which include: a bath using professional shampoo and conditioners in a hydro surge massaging tub. A full dry and brush out, ears cleaned, nails clipped, and pads trimmed and a BREED STANDARD CLIP. Customers will pick-up a BEAUTIFUL DOG!!!
Well after taking my toy poodle puppy to Dogtopia Tysons Corner, I DID NOT pick-up a BEAUTIFUL DOG!!! I picked up a puppy that I didn’t even recognize. He had been shaved down to the point where I could see his pink skin, his coat was uneven and a patch of hair was missing from his upper right thigh area. When I dropped him off the morning of his appointment, which was Thursday October 2, 2008, my puppy had a full-fluffy puppy-cut coat. I SPECIFICALLY instructed the groomer, Marco to TRIM his coat and keep him in his ORIGINAL puppy cut. Instead, he shaved/clipped all of my puppy’s hair off, clipped it uneven, removed a patch of hair from his thigh area and TOTALLY ruined my puppy’s appearance. I have before and after pictures of this horrific grooming atrocity…and the last time I checked the before pictures shouldn’t look better than the after pictures.
I took my puppy to Dogtopia expecting a “skilled” groomer to groom my puppy in an acceptable manner. I expected Dogtopia to have a certified groomer who was trained for the job at hand and knows what they are doing.
After speaking with the general manager, Joye Novellino she stated that my unfortunate grooming experiences would be a learning experience for the company as well as the groomer. Well, I DON'T appreciate being a "learning"/lab-experiment for a so-called trained professional. My puppy IS NOT a guinea pig. Dogtopia failed to fulfill my needs and failed to provide effective services. She also used the following scenario when attempting to explain the situation, stating that if she goes to get a haircut and the stylist doesn't cut it right or she's not pleased with the outcome, then she would just have to deal with it. Basically telling me to DEAL WITH IT!!!
Well I'm NOT going to deal with it and I want to inform the general public about this extreme display of poor grooming services. I don't want this to happen to anyone else and I don't want another pet owner to go through what I'm currently going through right now. I just want the general public to be aware of the poor quality and unacceptable work of Dogtopia's incapable groomer.
I can forward the before and after pictures by request.
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