|Barked: Mon Jun 1, '09 2:49pm PST |
|When my dog was a puppy weighing about 3 lbs. she was given antibiotics for a large breed dog at Banfield Animal Clinic attached to Petsmart. I told the vet the next morning, she was puking and the tablets were too large for her to swallow. Only help I got was a positive reply to my suggestion to cut the tablets in half. The Vet had no ideas on her own.
It took 2 days and a nurse to figure out I was given the wrong medicine. I had some less then nice words to say, and we were told not to come back. They attempted to hide their error on the medical records, but they missed the nurse's note of the phone call in small print on the bottom of the page. All the other records that had to do with those dates were not included in the packet of medical records they sent me. Thankfully, Banfield customer service representative was understanding and immediately let us out of our contract. We never been to that Petsmart again.
My shih tzu's have been going to the same groomer at a different Petsmart since they were puppies. The groomer is experienced, loving and kind, but interrupted all the time. Recently, my dog had her eye injured while being groomed at Petsmart. No one knows what happened to her eye except that the veterinarian specialist said it was due to eye trauma.
Now I sit here nursing my beautiful little dog and praying she is not blind in that eye and her tear duct works properly after this, while I wait to find out if Petsmart is going to assume responsibility.
Please everyone who reads this post tell everyone beware of Petsmart and Banfield. Especially Banfield, they said her eye problem was from from stress. Good thing the Banfield Vet was smart enough to send me to a specialist who knew what it was and saved the eye. The specialst took one look at the eye and said it was from trauma to the eye.
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