|Barked: Mon Jan 14, '08 7:51am PST |
|Here is an email from Dogster that will helps any pup having problems with pictures.
Woofs from Jayke
Our Photo FAQ is here:
Are you by chance using a proprietary photo viewer with your pics? Sometimes the extra code attached to the photo for the custom viewer on the photo CD causes problems.
Sometimes photos do upload, but don't show right away. Try giving your dog a bone which recaches the page and your browser. Your new picture(s) just might show up.
Dogster's autosizing photo uploader can usually handle most files, but if your picture file is really huge, you might want to try reducing it closer to Dogster's 50 K optimum file size.
One easy solution is to use PicResize to prepare your image: http://www.picresize.com/
NOTE: PicResize also allows you to choose what picture format to save the finished photo to, which means you can use PicSize's FREE service to change other picture formats into JPEG files.
Overly large pictures in terms of file size(quality) and overly large photos in terms of dimensions (pixels) can sometimes cause problems. There can also be issues with photos which were created for use with a proprietary slide viewer. Sometimes when I check a photo my photo editor detects extraneous code with the image and removes that code. The code is most likely control information attached to the photo for use in a slide viewer.
With the new auto-resizing program in place, the pixel dimensions have not been so critical, but from practical experience I can tell you the success rate in uploading picture files is much higher when the file size is 50 K or less and the dimensions are somewhere in the 350 pixel renge (height or width).
Another tip is to make sure there are no spaces or apostrophes in your picture file name:
Examples: use "my_dog.jpg" instead of "my dog.jpg" or "daddys_baby.jpg" instead of "daddy's baby.jpg"
You could also be having issues with the cache of your browser. If you try uploading a pic that is within Dogster's 50 K file size limit and it doesn't take, go back to your My Account page and start over from there. Browsers hold so many files in their cache that sometimes an old file (of the picture you are trying to load) is what the browser attempts to load instead of the
new pic you might have selected. If you don't succeed in loading a picture, the browser sometimes gets confused and miscommunicates with Dogster. That confuses Dogster and prompts the "photo failed to copy" error or sometimes a "dog that is not yours" warning.
Sometimes the only thing that works is to clear out your browser's cache of files and cookies, close the browser, and start over from scratch loading the browser, logging in, etc.
I know, it's a pain when you have to do that, but while a brower's cache of files, cookies, sites visited, forms, etc. makes general browsing smoother, those same files, cookies, etc (which can number in the tens of thousands, btw) can muck things up, too. I clean out my browser's cache at least once a week. On more than one occasion my browser has collected more than 20,000 files of varying types. It's true that I'm online a lot more than average, but now I try to clean the browser cache every couple of days. I have to log in to my more popular sites more often, but the tradeoff is that I have fewer browser issues because the program is cleaner.
And, again, folks who try to upload pictures that are already in the 50 K range have better success uploading their pictures.
More info than you probably wanted or needed to know, but just thought Iwould pass along what has worked for me.
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