|Barked: Sat Aug 31, '13 5:23pm PST |
|Hannah Society should be ashamed of itself
To the people who love Hannah: If you purchased a Hannah Pet and your pet is completely healthy right now, sure you are happy with the company. Food delivered to your door and happy staff members to greet you and puppy on your visits.
The truth: my husband and I recently adopted a Hannah puppy.
Unfortunately they neglected to tell us about the insane cancellation policy and other financial obligations. When I called them, 2 days after picking up puppy, to ask for a copy of my full disclosure contract, they kept saying that there was a computer "glitch" and they were unable to access it. In the meantime, friends and colleagues who had heard we adopted from Hannah expressed their extreme concern because of all the horrible stories they had heard about Hannah. I began to worry myself and called 4 more times asking for my contract. I even went in and spoke with a manager who said it had been emailed to me and I must have overlooked it. However, no email, no contract. Finally my persistence paid off and I received an email from the Hannah Society with my "contract" attached. When I opened the document, it was my name FORGED along with a date stamp that does not even coincide with the date of purchase.
I was furious, I called over and over and finally spoke with a woman in the Vancouver location. (Notice how there are no head office numbers on their website, or 800 customer service numbers, or ANY numbers besides those of the placement and health centers. She admitted that an employee had illegally forged my name (a federal offense). I told her that we were extremely disappointed in how they went about our adoption process and no longer wanted any part of their company. I asked that our "contract" be null and void and we wanted to keep our sweet puppy. She said we still had to buy out the contract or pay the $600 minimum term agreement.. What's wrong with this picture?!
Unfortunately they did not care to make up for their horrible mistake. So we returned our new family member as it seemed the best way to get away from these people. They agreed to refund the fees we had already paid. Clearly the well being of these dogs is not the best interest of this business- only profit.
I suggest you ask for a print out of the full disclosure and read it carefully before adopting from Hannah.
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