|Barked: Fri Apr 20, '12 6:58am PST |
|I totally agree with everythig Bruno said..
Definitely speak to the owner.
In a somewhat similar scenario, not dog-related but service-related, I had a really bad hygenist one time years ago. She was at my dentist I have had since beig in school. She was awfully rough, so rough I thought my teeth were gonna go flying out of my head..I was not going to say anything to them, even though he had and has been my dentist for decades now, but they picked up my concern when I scheduled my next visit. I asked in a casual tone "Is Faith still there..?" and immediately the receptionist said no and asked if my experience with her was bad and if she was too rough.
I did admit she was, and the receptionist said she was no longer there because she was too rough with patients and they had a lot of complaints. When I saw my dentist for my next exam, he mentioned the previous hygenist, an he apologized. He said there was no need for her to have been rough, especially with me, because I always have excellent hygiene habits and usually the hygenist is done with me in a minute or less cleaning, whereas this one spent about 20 minutes with her little pick...
So, some just do not know how much is too much and what is enough and when they needlessly go overboard, in many industries and professions.
Speak to the owner, it is very likely she may have had other complaints. If you are not satisfied with the response, I would look for a new goomer. Ask around, see a dog whose hair you admire and ask who grooms him/her. Especially when you see the same breed as the dog you have.
I have been to numerous groomers with Frankie in the 9 months I have had him, one I will never go back, due to the way they handled a compaint.
I am considering going with a mobile, come-to-your-house van type groomer next. I kind of want to be able to watch them as they groom the dog.
I know it seems extreme, but there have been times I have specifically asked for and stressed something to be done or some manner not be done, and it was like I never said a peep...
GL, and hope you get it resolved!!
Edited by author Fri Apr 20, '12 7:08am PST
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