|Barked: Sat Jul 23, '11 11:29am PST |
|I worked at two different Petsmarts (and uh, Petsmart is much different than Petco!). You have to pay first because of the guarantee. Trust me, they get many people bringing their dogs in for grooming and then simply claiming they don't like it so they don't have to pay. That's not just with grooming either, people do it with merchandise too. I had an elderly man come in wanting arthritis medicine for his dog, and so I showed him some. He claimed he only wanted half of what our smallest bottle held, but went ahead and bought it. Later that same day he came back and returned the bottle (made sure to talk to someone besides me and avoided all eye contact with me) because it had 'already' been opened and half of the contents were gone. He got his refund, there wasn't anything I could do short of calling him a liar. I've also had a person buy a few crickets and then grab a handful when they thought I wasn't looking. All that simply to say Petsmart has policies in place (such as paying first; they also keep any small animals you buy at the counter until you're ready to leave) to try to keep people from scamming them. It can be frustrating for honest people (who the guarantees were made for) who just want to make sure things were done properly. If you have problems with an employee (especially if they make a big mistake like cutting their hair when they're not supposed to!!), talk with the store manager (not just the manager of that section); if that doesn't work, than go online and leave a message for the higher-ups. They will more than likely inspect the store to make sure they are following procedures and practicing great customer service! I'm glad the cut turned out good though.
Oh, again, Petsmart & Petco are completely different stores. Wanted to add, at Petsmart, they are never allowed to give medical advice (except to say maybe you should talk to your vet). About all they can do with health advice revolves around fish. Petsmart employees are supposed to help customers to the best of their ability. There are always going to be individual people (and even stores) that do not live up to the standard. When that happens, as another said, use the chain of command and you could see some things happen.
Edited by author Sat Jul 23, '11 11:39am PST
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