|Barked: Sat Mar 20, '10 6:31am PST |
|Okay, so does anyone know what to make of this:
I emailed the company asking the same question I asked on here - is or isn't chicken fat in Acana.
I got this reply a week ago:
Thank you for taking the time to contact us here at Champion Petfoods as we value the opportunity to answer your questions. We have included a copy of your message for your records, and you can reference Question ID: 494859 when corresponding with us regarding this question.
I waited for an actual answer, but as it's been a week and I never received one, I emailed again this morning and used that reference number, saying I thought maybe there was some kind of glitch and the actual answer wasn't included in their email.
I got an instant and automated response:
Thank you for taking the time to contact us here at Champion Petfoods as we value the opportunity to answer your questions. We have included a copy of your message for your records, and you can reference Question ID: 534503 when corresponding with us regarding this question.
SO... now I have two reference numbers and still NO answer. I'm quickly becoming unimpressed with this supposedly great company.
I'm posting it here to ask what you guys think: Do these reference numbers mean I'm now supposed to call them and give them that number or something?? Is there some other kind of second step I'm supposed to take now that I have these reference numbers?? Because obviously emailing CampionPetFoods only gives you this auto-reply and I don't need yet a third useless reference number.
My original email (in case anyone is interested):
QUESTIONS REGARDING OUR INGREDIENTS
I picked up a trial-sized bad of Acana Grasslands today and the food store also had pamphlets (from Champion Foods) for both Acana and Orijen so I grab one each of those as well.
I just finished reading through the pamphlets and noticed a discrepency. The bag of trail-sized Acana Grasslands lists NO chicken at all (except in the form of eggs), while the pamphlet lists chicken fat as the sixth ingredient in Acana Grasslands.
I'd like to know if you are switching formulas for Acana Grasslands and/or if you already have done so and taken the chicken fat out?
I'm searching for a new food for my pup and it must be both grain- AND chicken-free so I don't want to put her on Acana Grasslands if you are in the process of switching formulas to add chicken fat to this particular 'flavor'.
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