|Barked: Mon Dec 29, '08 9:11am PST |
|I got a very speedy response to the email i sent to Dogswell about their Happy Hips treats.
basically someone posted a chicken jerky treats advisory on another message board and i looked at my bag of treats and found out that Happy Hips were Made in China much to my dismay (They are NOT mentioned in the advisor).
so i emailed them asking how they could assure me their products were safe.
i know alot of you expressed that the only thing they could say that would make you feel better was that they would no longer make treats in China but for those of you interested in their response here it is. he also sent me a picture of some chickens (???? not entire sure why other than maybe to see they werent covered in filth) and some sort of test results read out. the test results are in a pdf so i cant post them but basically it listed 8 million different chemicals that were searched for and everything came back negative. if anyone would like to ask about a particular chemical or if they would like me to send it to them just let me know.
Thank You for contacting us here at DOGSWELL®. I just wanted to reassure you that there is nothing to worry about. In no way are we affected or involved with this FDA warning.
The DOGSWELL® manufacturing facilities meet the highest and most strict sanitary conditions. All of our plants have HACCP programs, have received high scores by independent Third Party auditors, have strict raw ingredient standards and continuously check our products during processing and when they are finished to ensure they meet our high quality standards. Our wet food for dogs, our dry food for dogs and our biscuits are manufactured in the U.S. and our treats are manufactured in China . We regularly visit our manufacturing facilities to ensure the quality and safety of our products.
We don't determine our source country for ingredients based solely on the country of origin; we find the best quality ingredient combined with the highest quality supplier and testing specifications and select them. You can be confident that DOGSWELL® products are natural, high-quality and provide the best for your pet.
Please know we certify that our products are safe and clean with regular testing and ensure that our products meet high quality standards. We test product from each batch that is produced and have never had our results come back positive for ANY harmful ingredients such as cyanuric acid, melamine, e.coli and salmonella. Moreover, please note that no DOGSWELL® product contains milk powder.
We regularly test our products for any harmful contaminants and to ensure that they meet our quality standards. Along with an in-depth knowledge of our supply chain, our regular tests assure our customers that we are providing their pets with only the very best ingredients. Tests are conducted at independent, third-party, U.S. laboratories that follow FDA and APPMA-approved methodology. Please see attached for an example of test results for our treats; I have attached one of our HAPPY HIPS® products that were tested recently.
Our material suppliers are certified clean and clear of any contaminants. If raw ingredients do not meet their specifications and pass safety tests, then the ingredient is rejected immediately and never enters our processing facilities. Moreover, we strive to use products from suppliers that treat their animals humanely. Please see attached for an image of our chickens in their barn.
Please know that we honestly believe that pets are family too and we feed our products to our own pets regularly. Again, we test product from each batch that is produced and have never had our results come back positive for ANY harmful ingredients.
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