|Barked: Wed Apr 14, '10 10:50am PST |
I took my 5-month-old Bichon puppy to Petsmart for grooming. My vet had recommended that I have his ear fur plucked. So, five days after seeing my vet, with my dog's ears in perfect health, I took him in to Petsmart for grooming. That night, he was fine. The next morning, he was shaking his head, but his ears seemed okay. The next day, there was discharge, which turned out to be puss, pouring out of each ear, and he was crying out in pain, shaking his head constantly, and was obviously sick. I rushed him to our vet. The staff were all horrified. They had never seen such a bad infection, especially not in a healthy, young puppy.
While wary, it was clear the my vet could not deny the connection between Petsmart and my dog's ear infection. It cost $400 for all of the medications. My dog is still sick, although better. I am writing this to warn everyone off of Petsmart's grooming services. It is clear that they used contaminated, unsterelized instruments in my dog's ears. I had no idea that they were not a completely responsible company. I'm also not sure how to proceed when dealing with Petsmart. Clearly, they ought to pay for the vet bills, but what about the day taken away from work, my poor puppy's pain and our mutual distress? I honestly don't know how to handle this. I'm afraid they might say that I can't prove it is their fault. I don't suppose any of you are lawyers, are they? But again, my main point is to warn EVERYONE not to take their beloved Bichon to this horrible company.
Thank you .
|my posts | my page | msg me | gift me | become pals|| [notify]|