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IAMS and Eukaneuba Offer Phone Numbers to UK Pet Parents Worried About Recalled Food

I've been hearing from our European Dogsters and Catsters that they're worried about the newly discovered recalled pet items coming into Europe. Our friends at...

Joy  |  Apr 7th 2007


I’ve been hearing from our European Dogsters and Catsters that they’re worried about the newly discovered recalled pet items coming into Europe. Our friends at K9 Magazine have been kind enough to supply us with the numbers given to them by IAMS and Eukaneuba for those pet parents in the UK.

Here are the numbers:

Iams here in the UK have asked us to give out their freephone careline number for anyone who is worried and would like to talk to a real person. They have people on the phones who are trained nutritional advisors and who are able to advise in greater detail than on just the Iams products. If it is of any help to you at all the number is a UK one 0808 100 70 10. At the very least it gives an outlet for people to actually talk to someone to put them at ease.

If anyone has or any company would like to offer contact information for Dogsters and Catsters in other parts of Europe, please bark in!

Meanwhile, here is a recent article from K9 Magazine about the North American recall:

Iams & Eukanuba Employees Publish Letter to Reassure Pet Owners

EDITOR’S NOTE: Pet food recall only affects North American pet food. No UK pet food is involved.

Employees at Iams and Eukanuba, makers of the pet food brands of the same name, have published an open letter to its customers.

Full page ads are appearing in 59 major North American newspapers in an effort to help address growing confusion and anxiety among pet owners in the wake of Menu Food’s widespread recall of wet-style pet food affecting more than 90 brands including Iams and Eukanuba.

“We share the concerns and sorrow that the Menu Foods recall has caused pet owners,” said Dan Rajczak, General Manager for the Iams and Eukanuba brands in North America. “We know many people are confused and uncertain about which products are safe. We want to assure our customers that they can feel completely safe feeding any of the Iams and Eukanuba products now on store shelves, both wet and dry.”

As the letter details, P&G Pet Care has taken important steps to address the situation, including:

– Working with retailers to remove all affected wet can and pouch
products from store shelves.
– Suspending production of all our foods manufactured at the affected
Menu Foods Plant. Our production remains suspended.
– Sharing all our data and cooperating fully with the U.S. Food & Drug
Administration, which is leading this important investigation.
– Convening a task force of prominent North American veterinary
healthcare experts to review the recall.
– Establishing a council of leading veterinarians and healthcare
professionals to provide the most up-to-date learning on how we can
continue to enhance all pets’ quality of life and disease prevention.

Following last week’s announcement by the U.S. Food and Drug Administration that a new contaminant known as melamine had been found in recalled pet food products, “We are pet owners ourselves, and felt that it was important for Iams and Eukanuba employees to communicate directly to pet owners and be as helpful as we can in explaining what’s really happening,” Rajczak said. “This is a very confusing situation, and we intend to do our very best to inform our customers and personally contact each and every one of those who call us.”

Iams and Eukanuba branded dry foods were not part of the recall. “Pet owners, veterinarians, and breeders should feel safe about feeding our cat and dog dry foods. They do not contain melamine and are not made with wheat gluten,” Rajczak said.

P&G Pet Care, like many other manufacturers, voluntarily removed from store shelves Iams and Eukanuba branded wet pouch and canned pet food products under specific lot numbers in response to the March 16, 2007 recall by Menu Foods, which made these products for P&G.

Follow this link to read the rest of the article.