Tue, Mar 9th 2010, 11:22 GMT

I'm sorry this happened to Buddy. I hope he's okay now. I have VPI and I really like them. They've always been very reasonable, and even when they denied a claim (I knew it was going to be denied but I put it through just in case) they did explain why it was denied. I would recommend calling them up again and asking if they can please send you a statement of the denial. you should be able to get something in writing from them, that's part of their responsibility and it sounds like maybe there have just been some wires crossed. You might also find that this is a mistake and that it should be approved. If it was a true accident with no pre-existing conditions, then they should be paying at least part of that, depending on the policy you have with them. Something just sounds like it's not right, but I think it's a matter of communicating with them until you get an answer.

ANSWERED BY

Jack

I just want to warn anyone who need pet insurance for your baby so STOP !!! DO NOT CONTACT WITH VPI PET INSURANCE. Answers at Dogster Answers.